Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, please contact us at supportus@penpowerinc.com. If your return is accepted, we will provide you with instructions on how and where to send your package.

Please do not send your product back without first contacting us and receiving return authorization. Items returned without prior authorization may not be accepted.

Return Shipping Costs

PenPower will provide a prepaid return shipping label only for returns due to a product defect. For all other returns, the customer is responsible for the return shipping costs.

Original shipping charges, if any, are non-refundable.

You can always contact us with any return questions at supportus@penpowerinc.com.

Exchanges

The fastest way to ensure you get the product you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Refunds

  • We will notify you once we have received and inspected your return and let you know whether your refund has been approved.
  • If approved, the refund will be automatically issued to your original payment method.
  • Please note that it may take some time for your bank or credit card company to process and post the refund.
  • Unless the return is due to a product defect, all return shipping costs are the customer’s responsibility.

Damages and Issues

  • Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and determine the appropriate resolution.
  • For products determined to be defective, PenPower will provide a prepaid return shipping label after the issue has been reviewed and the return has been authorized.
  • If your product is outside the 30-day return period but is still covered under warranty, you are responsible for the cost of shipping the product back to us. Once the repair is completed, PenPower will cover the cost of shipping the repaired product back to you.